![]() Backup your phone data then do a factory reset. In case the error still occurs then the next step is to check if this is caused by a software glitch. You can also use a hair dryer to dry the charging port. You can leave it for 2 hours in a dry place as the moisture will evaporate naturally. The best thing that you can do right now is to make sure that the charging port is dry. Solution: Even if the phone has not come into contact with water it can also get this error message if the environment is humid. ![]() The problem is that battery is completely empty so I cannot try reset or something similar. However, I haven’t had phone in the water and I checked sticker in the SIM card slot that indicates if the phone suffered water damaged and it seems to be fine. Problem: Hello, I’m facing charging issue related to the error message: “Moisture detected in charging port”. I suggest that you backup your phone data then do a factory reset if this is the case. In case the above steps fails to turn on the phone then this might already be caused by a hardware component that is failing to work. If the phone charges this way then one of the pins of the charging port might be damaged. You should also try charging the phone from a computer USB port.If the phone does not charge then try using a different charging cord and wall charger,.Charge the phone for at least 20 minutes using its original charger.Make sure that any dirt or debris stuck in the port is removed. Clean the charging port using a can of compressed air.If there is no response from the phone then follow the troubleshooting steps listed below. This is done by pressing and holding both power and volume down buttons for at least 10 seconds. Solution: The best thing that you can do right now is to perform a simulated battery pull. The phone was a sprint phone but now it’s not she uses it on wifi only but it has all her picture and such on it. After she did the update the phone became unplugged while she was sleeping and so it never charged, so we tried charging it, I made sure the charger was working and then plugged it in, it got very hot on the actual phone. I googled and then tried all of the booting instruction you had on your site, by holding the power, home, and volume buttons and nothing worked. Problem: My daughters galaxy s7 just stopped working last night, she said she did an update on it but I am not sure what the update was 2 nights ago. In case the above steps fails to fix the problem then your last option is to do a factory reset from the recovery mode however this will erase your phone data. With the phone still connected to the charger try turning it on. Connect your phone to it’s charger and let it charge for at least 20 minutes.Restart the phone then check if the phone successfully boots. Try starting the phone in recovery mode then wipe the cache partition of the device.Press and hold the power and volume down button for at least 10 seconds.Remove the microSD card of the phone is you have one installed.What you will want to do right now is troubleshoot the issue without resorting to a factory reset first. The only way you will be able to save your phone data is if the phone is turned on and since it is stuck in the AT&T logo right now then this is impossible to to. Solution: You won’t be able to save your phone data from recovery mode. Please help, I understand I’ll likely need to do a factory reset, I was hoping to save some files. attempting to do a backup from recovery mode but can find a backup and restore option that other guides tell me to go to. Problem: My turns on but freezes at the AT&T logo. You may also reach us at our Facebook and Google+ social media accounts. If you would like to browse the previous parts in this series then check out this link. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given. This is a free service we are offering with no strings attached. We will be more than happy to assist you with any concern that you may have with your device. If you own a Samsung Galaxy S7 or any other Android device for that matter then feel free to contact us using this form. I this latest installment of our troubleshooting series we will tackle the Galaxy S7 freezes on AT&T logo issue & other related problems. Although this is a solid model that doesn’t suffer from major problems there are still instances when certain issues can occur. ![]() Then there’s also the addition of a microSD card slot as well as a better battery life. This includes a waterproofing and dustproofing feature. The reason behind this is that it further improves on the design of its predecessor by adding more features that people want. The #Samsung #Galaxy #S7 is a flagship phone released last year that has become quite popular among consumers worldwide.
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